Sales Engineer

Responsibilities

Overall key account oversight, including follow-up and follow-through of all activities required to keep customers pleased and our business with them profitable and growing. Develop new customers and markets Work closely with new and current customers to understand their business needs and recommend continuous improvement and innovative product solutions that will maintain and grow sales Develop strong relationships with key individuals in current and prospective customer accounts, including technical, procurement, plant and facility decision makers and influencers. Provide qualified technical support to customers; identifying and resolving all customer challenges and escalating responses as required. Engage in effective problem solving by performing system, design and process analysis as well as interpreting data and providing written recommendations to ensure customer design, cost and performance objectives (i.e. the value proposition) are secured at acceptable profitability levels. Collect relevant customer, product and/or market data and develop appropriate action plans as needed. Complete detailed trip/visit/call reports for internal distribution and follow up. Effective planning and execution of all customer and prospect visits. Work closely with Customer Support Specialists and Engineers for each account to assure prompt communication of vital information and that all work is completed promptly and competently. Actively participate in field promotional work as necessary to secure new business, which includes targeted accounts and/or business within new territories, new industries, or with customers where the full market potential or product line acceptance has not been established.